Shipping policy

Order Fulfillment

Your piece is made just for you - after you place your order. Please allow 4-16 days for order processing and delivery after payment confirmation.

 

Shipping Fees and Times

We offer free shipping for most European countries. Note that shipping times are estimates and may vary due to external factors.

 

Order Tracking

At checkout, you’ll see an estimated delivery window, and you’ll receive tracking information once your order ships.

 

Shipping Delays

If your order is delayed, the most effective way to get more information is to contact the carrier directly using your tracking number.

Nika Dovey is not liable for shipping delays caused by carriers, weather conditions, customs clearance, or other uncontrollable or unforeseeable factors.

 

Damaged, mislabeled, or wrong item delivered

Our partners and we follow a three-step quality control process.

Nonetheless, in rare cases, damaged or mislabeled items might slip through, or your order might get damaged in transit. If this happens, please contact us at nikadoveyATgmail.com within 14 days of receiving your parcel, including clear photos of the issue and a detailed description. Remember to add your name, order number, and an email address we can reach you at.

We will review the issue and, if it qualifies under our policy, send you a free replacement.

 

Delivered but Lost

If tracking shows your parcel was delivered but you didn’t receive it, please check with your neighbors and your local post office or delivery station. Most often, the package can be found there.

If your parcel remains lost, please contact us at nikadoveyATgmail.com. 

 

Order failed to deliver

If a shipping carrier is unable to deliver an order due to an incorrect address or an unclaimed package, it will be returned to our partner or to us. In this case, we’re happy to reship your order to the correct address, but we will need to charge you for the reshipping costs.